Q...Do I have to have a Paypal account to purchase? A...You do not have to have a Paypal account to purchase. You would choose Paypal, but do not use the Paypal login, go down to the next option of choose the Credit Card Continue. This will change to the Credit card screen for customer data to be typed in, once done click PAY NOW. Q...Can I do the change out myself? A...Yes, Email me for the "How to Change a Cooling Unit" info. Besure you include the model number with your PDF file request. Q...How do I know if my cooling unit is the problem? A...I will email some trouble shooting check points. Q...How soon can I get the coils? A...We use UPS and Fedex ground. Depending on the time of the order, we ship out most orders within 24 hours. Larger side by side units are shipped by Truck Freight. Q...What about the rebate, how do I get it? A...The rebate is for the remanufactured coils only. We pay for the core to be returned. Once we receive the returned core/coils, we start the rebate refund to you, usually within 72 hours. If you use Paypal it is issued back to Paypal, if paid by check, Money Order, Cashier Check, etc., the refunded rebate is issued the same. How ever the original payment was made, the rebate is returned to you in the same form and process started within 72 hours. Q...What is the return policy? A...I have a customer complete satisfaction guarantee or return the cooling unit, no questions asked for up to 30 days. Most competitors will allow returns as long as the shipping carton is unopened. How can you check the cooling performance if you have 3 days and not able to install and test? WE give 30 days. Q...How do you change out a cooling unit for the RM2607? A...I 'll email you a How to Change a Cooling Unit PDF file info, for other customers drop me an email request the HOW TO INFO.. Q...Do you have available other parts, like fans, heating elements, PC boards, or thermostat. A...Yes, we do have just about all the parts in your question. Q...Do you offer installation at your location. A...We do offer installation on some models, aswell we offer special install prices for the Brand-new cooling unit at the factory.
If any one has a good question, email me and I'll add it to the list.
